Queries about returning an order for return or exchange.
We hope you will enjoy your purchase, however, if you change your mind we have a 30-day return policy, which means you can return, exchange (UK only) or receive store credit for any unwanted items within 30 days of your order’s delivery date. To be e
We are currently only able to process exchanges if you're in the UK. If you request an exchange, you will be able to exchange your item(s) for a different size or different product. Once we receive and verify your returned items your new replacement(
To initiate a return or exchange from the UK, please use our returns portal by clicking here. To log in please include the # (hashtag) in front of your order number and the email address associated with the order. If you're returning an exchange ord
To initiate a return from outside of the UK, please use our returns portal by clicking here. To log in please include the # (hashtag) in front of your order number and the email address associated with the order. We are unable to exchange orders out
A full refund is issued only when all items from a set are returned. If less than the full amount of items is returned, the discount provided on the order is forfeited and the discount will be deducted from the returned items full sale value prior to
If you opt to return in exchange for store credit you will receive a 10% bonus on your credit to be used on our website to purchase a new item altogether. Store Credit will be sent to you in the form of a virtual gift card that retains value. This me
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take s